Refund policy
Effective Date: [01/01/2025]
Company: 3D Safe Solutions
Website: www.3Dsafesolutions.com
This Warranty & Returns Policy applies to all SwitchMate products sold by 3D Safe Solutions (“Company,” “we,” or “us”).
1. Lifetime Limited Warranty Coverage
3D Safe Solutions warrants that SwitchMate products will be free from manufacturing defects in materials and workmanship under normal use for the lifetime of the product, beginning on the date of purchase.
This Lifetime Limited Warranty applies only when the product:
• Is purchased directly from www.3Dsafesolutions.com
• Is installed correctly and used as intended
• Is installed on the correct vehicle year, make, and model for which the product was designed
2. Authorized Sales Channel & Warranty Limitation
The Lifetime Limited Warranty applies only to SwitchMate products purchased directly from www.3Dsafesolutions.com.
If a SwitchMate product is purchased from any other source, including but not limited to third-party websites, resellers, marketplaces, or private sales:
• Warranty coverage is limited to fourteen (14) days from the date of delivery
• Coverage applies only to verified manufacturing defects
• The Lifetime Limited Warranty does not apply
• Proof of purchase from the original seller is required
After the fourteen (14) day period, no warranty coverage will be provided.
3. Warranty Claim Requirements & Authorization
All warranty claims require prior authorization and must include complete documentation. Claims submitted without all required information may be denied.
Required Documentation
• Proof of purchase
• Clear photographs of the defect or issue
• Photos of the product installed on the vehicle
• Photos clearly showing hinge orientation
• Vehicle year, make, and model
3D Safe Solutions reserves the right to request additional photographs, information, or clarification as reasonably necessary to evaluate any warranty or return request.
Warranty claims and photo evidence must be submitted to:
3Dsafesolutions@gmail.com
or through the Contact Page on www.3Dsafesolutions.com
Unauthorized warranty shipments or returns may be refused or returned to sender.
3A. Damaged in Transit / Warranty Claims
If a product arrives damaged, the customer must contact 3D Safe Solutions within fourteen (14) days of delivery and provide complete documentation for review.
Required Documentation
• Order number or proof of purchase
• Clear photographs of the damaged product
• Clear photographs of the original packaging, including the outer shipping box, any visible damage to the box, and internal packaging materials
This documentation is required so 3D Safe Solutions can determine the cause of damage and file a claim with the shipping carrier when applicable.
Claims submitted without photographs of both the product and packaging may be denied.
Customers must retain all original packaging materials until the claim has been reviewed and resolved.
If a damaged-in-transit claim is approved, 3D Safe Solutions will determine the appropriate resolution based on claim review.
If a warranty replacement is approved and shipped, the original purchase is no longer eligible for a return or refund.
If a return for refund is approved instead:
• Refunds apply to the product cost only
• Original shipping charges are non-refundable
• The customer is responsible for all return shipping costs
3D Safe Solutions reserves the right to determine eligibility and the appropriate resolution for all damaged-in-transit claims based on the documentation provided and claim review.
4. Mandatory Installation Orientation (Warranty Condition)
All SwitchMate products must be installed with the hinge closest to the window.
Correct installation orientation:
• Driver side: hinge on the left
• Passenger side: hinge on the right
If a SwitchMate product is installed backwards or with incorrect hinge orientation, the warranty is null and void.
5. Installation Responsibility Disclaimer
Installation of SwitchMate products is the sole responsibility of the customer.
3D Safe Solutions is not responsible for damage caused by improper installation, incorrect orientation, or failure to follow installation guidelines.
6. Warranty Exclusions & Cosmetic Variations
This warranty does not cover:
• Installation on an incorrect vehicle year, make, or model
• Improper installation or hinge orientation
• Misuse, abuse, negligence, accidents, or external damage
• Product modifications or alterations
• Normal wear and tear, including wear associated with commercial or fleet use
• Minor surface variations inherent to the 3D printing process
Cosmetic variations are not grounds for warranty or return.
7. Warranty Resolution & Limits
If a warranty claim is approved:
• The defective product will be replaced at no cost
• Replacement shipping will be provided at no cost to the customer
If a replacement or comparable substitute is not available, a refund may be issued. Original shipping charges are non-refundable.
8. Refund Eligibility Limitation
Refunds are limited to the originally shipped product only.
9. Returns for Incorrect Model Orders (Non-Warranty)
If a customer orders the incorrect SwitchMate model:
• The customer must contact support within fourteen (14) days of delivery
• A twenty percent (20%) restocking fee will apply
• The customer is responsible for all return shipping costs
• Products must be unused, uninstalled, and returned in original packaging
10A. International Returns (Canada)
Orders shipped to Canada are eligible for return under the same conditions as domestic orders, subject to the following additional requirements:
• A twenty percent (20%) restocking fee will apply to all approved non-warranty returns
• The customer is responsible for all return shipping costs to the United States
• Any customs duties, import taxes, brokerage fees, or carrier charges associated with the return shipment are the responsibility of the customer
• If a return shipment arrives with unpaid customs charges, the shipment may be refused and returned to sender
Original outbound shipping charges for international orders are non-refundable.
10. Non-Transferability
This warranty is non-transferable and applies only to the original purchaser.
11. No Implied Safety Guarantee, Pet Liability, Theft & Vandalism Disclaimer
SwitchMate products are intended as driver-convenience accessories only.
12. Policy Modifications
3D Safe Solutions reserves the right to modify or update this policy at any time.
13. Governing Law
This policy shall be governed by the laws of the State of Idaho.
14. Limitation of Liability
Liability is limited solely to product replacement or refund.